Our Policy
Returns and Refunds Policy for Charis Excel
At Charis Excel, we care deeply about your satisfaction. Every product is made with love, care, and high-quality natural ingredients—but we understand that sometimes, issues may come up.
That’s why we’ve put together a clear, no-stress refund and return policy to keep everything simple and fair. We want our customers to have the best experience with our products. Below is how we handle returns and refunds:
Returns
Due to the nature of our products, we do not accept returns once a product has been opened, used, or tampered with. This is to protect the hygiene and safety of all our customers.
However, if you received:
- A wrong item, or
- A damaged product,
Please report it within 24 hours of receiving your order. We’ll fix it right away by either sending a replacement or offering you store credit.
To report an issue, send us a message on WhatsApp: +233 553241226 or email us at info@charisexcel.com.
Transmission and dissemination of personal data
Your personal information won’t be traded, sold, or rented by us. We do not allow third parties to compile personal information about your online activities over time or across other third-party websites when you visit our website.
However, We may disclose Personal Information to regulatory agencies and law enforcement officials in accordance with applicable law or when we have other good reason to believe that doing so is necessary or allowed by law, such as when conducting an investigation, asserting legal defenses, or handling compliance-related issues.
Refunds (Overpayments Only)
If you accidentally overpaid for your order, don’t worry, your money is safe with us. Once we confirm the extra amount, we’ll process your refund within 3–5 business days.
To speed things up, kindly share:
- A screenshot or proof of payment
- Your account or mobile money details for the refund
We value transparency and honesty, and we’ll always make sure things are handled properly.
No Refunds for Used Products
Because we care about product integrity and hygiene, refunds are not issued for used, opened, or customer-damaged products.
We’re Always Here to Help
If you’re unsure about anything before buying, feel free to chat with us directly. We’ll guide you to pick the right product and make sure you’re getting exactly what your hair or skin needs.
WhatsApp/Call: +233 553241226
Email: Info@charisexcel.com
Thank you for choosing Charis Excel — Your Natural Goodness.
We don’t just sell products, we care about your experience too.
Returns and Refunds Policy for Charis Excel
At Charis Excel, we care deeply about your satisfaction. Every product is made with love, care, and high-quality natural ingredients—but we understand that sometimes, issues may come up.
That’s why we’ve put together a clear, no-stress refund and return policy to keep everything simple and fair. We want our customers to have the best experience with our products. Below is how we handle returns and refunds:
Returns
Due to the nature of our products, we do not accept returns once a product has been opened, used, or tampered with. This is to protect the hygiene and safety of all our customers.
However, if you received:
- A wrong item, or
- A damaged product,
Please report it within 24 hours of receiving your order. We’ll fix it right away by either sending a replacement or offering you store credit.
To report an issue, send us a message on WhatsApp: +233 553241226 or email us at info@charisexcel.com.
Transmission and dissemination of personal data
Your personal information won’t be traded, sold, or rented by us. We do not allow third parties to compile personal information about your online activities over time or across other third-party websites when you visit our website.
However, We may disclose Personal Information to regulatory agencies and law enforcement officials in accordance with applicable law or when we have other good reason to believe that doing so is necessary or allowed by law, such as when conducting an investigation, asserting legal defenses, or handling compliance-related issues.
Refunds (Overpayments Only)
If you accidentally overpaid for your order, don’t worry, your money is safe with us. Once we confirm the extra amount, we’ll process your refund within 3–5 business days.
To speed things up, kindly share:
- A screenshot or proof of payment
- Your account or mobile money details for the refund
We value transparency and honesty, and we’ll always make sure things are handled properly.
No Refunds for Used Products
Because we care about product integrity and hygiene, refunds are not issued for used, opened, or customer-damaged products.
We’re Always Here to Help
If you’re unsure about anything before buying, feel free to chat with us directly. We’ll guide you to pick the right product and make sure you’re getting exactly what your hair or skin needs.
WhatsApp/Call: +233 553241226
Email: Info@charisexcel.com
Thank you for choosing Charis Excel — Your Natural Goodness.
We don’t just sell products, we care about your experience too.